Frequently Asked Hearing Aid Questions

You will find below a list of frequently asked questions that have been asked in our EarDeals hearing clinics over the past year. Our brokers record any questions you may ask that could be helpful to someone else. Think of this as a community help page. If you have a question not on this page please call our hearing aid brokers on 1300 010 064 and they will happily assist you.

Phonak Marvel is a hearing aid that combines the benefits of exceptional speech understanding and reduced listening effort in noise with the ability to stream all audio content seamlessly from iPhones, Android smartphones and billions of other Bluetooth enabled devices to both ears in stereo quality.

Phonak and Unitron are both owned by the same holding company but provide different approaches to hearing aids. Phonak is a strong competitor and one of the most popular brands. It offers hearing aids with great features, and they have some of the most technologically advanced devices on the market. Phonak introduced the first hearing aids, Audéo M, that stream directly to all mobile phones. 

Unitron introduced the first hearing aids that utilise a wear and trial system with their Moxi All – the Flex trial and Flex: Upgrade. You can buy a lower-level technology in your hearing aids and upgrade to a higher level at a later date, when you are ready, without having to change your hearing aids. If we look at technology for dealing with background noise, the comparison of Phonak vs Unitron hearing aids gives similar results. Both provide crisp, clear speech, even in challenging listening situations.

Go to your phone’s home screen and tap on the “Settings” icon. In the settings menu, tap on the Bluetooth icon. Tap on the slider button to turn Bluetooth on. Switch your Audéo Marvel hearing aids off, wait five seconds and turn them on again, to place the hearing aids in pairing mode.

Try opening the battery doors on your hearing aids to turn them off. Restart your smartphone or tablet device. Close the battery doors to turn the hearing aids back on and see if they will re-sync with your phone or tablet.

Phonak Roger are external Microphones that connect wirelessly to hearing aids to allow the user to hear better in various situations. It uses cutting-edge wireless microphones to pick up the voice of the speaker and transmit it wirelessly over 2.4 GHz to miniature ear-level receivers. Phonak Roger devices come in a variety of microphone designs. The Roger Pen is shaped like a pen and useful for directional voice conversations.

The Phonak ComPilot II is a wireless, multi-functional accessory you do not want to be without. Stream your favourite music to your Phonak hearing aids via a number of audio sources, including MP3’s, iPods, laptops, tablets, computers and mobile phones.

The ComPilot provides remote control functions to adjust your hearing aid for increased listening comfort. It also connects your hearing aids wirelessly to other communication and audio devices.

On your phone, ensure that Bluetooth is enabled and search for Bluetooth devices in the connectivity setting menu. Switch on ComPilot II. Press and hold the connect and volume up buttons simultaneously (2 seconds) until the audio indicator starts to rapidly blink blue.

Phonak Audeo Paradise is the latest software platform from Phonak. Launched in August 2020, Paradise improves on arguably the world’s most fitted hearing aid, the Phonak Audeo Marvel.

The Phonak Audeo Belong Rechargeable comes in the Belong software levels of B30, B50, B70, B90. It is the first hearing aid in the mainstream hearing industry that uses lithium-ion rechargeable batteries. The device is a receiver-in-canal type of hearing aid. It has since been upgraded to the Phonak Audeo Marvel Range in 2018 and then again to the most current range the Phonak Audeo Paradise some five years later.

An MRT hearing aid is a Phonak Audeo Marvel hearing aid. It is a receiver-in-canal hearing aid. The MRT was on the Phonak Marvel software which in August 2020 was upgraded to the Phonak audio Paradise range. The equivalent device of the MRT in the latest hearing aid from Phonak is the PRT.

When looking for a hearing aid, the choice can seem overwhelming. There are many brands of hearing aids on the market today and with an understanding of your best options based on your specific situation and type of hearing loss, your healthcare provider is the best person to speak to in regards to the most suitable hearing aid for yourself. It will be gauged on your hearing loss and other requirements that you may have.

The M50 is the mid-range technology level of the previous software levels from Phonak call Marvel. The Marvel software has since been upgraded in August 2020 and is now called Phonak Paradise.

The equivalent technology level to the M50 in the latest paradise software is called the P50.

The Phonak Paradise range is as follows:

  1. P30 – Essential
  2. P50 – Standard
  3. P70 – Advanced
  4. P90 – Premium

Every hearing aid range from each manufacturer will have differences in how they sound and process sound. At this point in time, the most requested and trialled hearing aids at EarDeals are the ReSound One range and the Phonak Paradise Range.

Phonak Bolero is the name of the hearing aid range which stands for behind-the-ear. These are typically larger receiver-in-the canal devices which have greater power for those living with bigger hearing losses. The reason for their larger size is the requirement for a larger more powerful battery to power the hearing aids in the Bolero range.

A Phonak Marvel is the name of the receiver in the canal devices by Phonak. It has since been upgraded in August of 2020 to the Phonak Paradise range. The R stands for rechargeable. The equivalent device of the MR or Marvel R in the latest Paradise range is called the Phonak Audeo P-R or PR.

The M30 is the essential range in the Marvel software. The marvel software has been upgraded to Marvel Paradise as an equivalent software level called the P30 which is available across the Phonak Paradise range of hearing aids.

The best or most purchased style of hearing aid for the largest percentage of hearing losses is a receiver-in-the-canal device. Each major brand of hearing aids has this style within its range of options.

The Phonak Belong 70, also known as the Phonak B70, is an advanced technology level hearing aid. The Belong software has since been upgraded to the Marvel Software or M70 in 2018 and now the latest software released in 2020 is Paradise. The Paradise level of the B70 is called the P70. 

The Paradise software levels are as follows:

  1. P30 – Essential
  2. P50 – Standard
  3. P70 – Advanced
  4. P90 – Premium

The latest software platform by Phonak called Paradise will, in time, be available across all the hearing aid ranges. Paradise was released on the most popular range first called the Audeo. If you would like to view the Audeo Range you can do so by searching Phoank Audeo Paradise on the EarDeals hearing aid finder.

Your hearing aids will be marked red and blue. Red will always be for the right ear. The blue will be for the left ear.

The average cost of one digital hearing aid can range from $1,000 to $4,000. The cheapest hearing aids cost between $500 and $3,000. Midrange hearing aids cost from $3,000 to $4,500. 

There is a large difference in pricing due to some companies offering to fit the device and others who don’t. A common misconception is that buying cheap hearing aids online and then finding an Audiologist to fit the device is a cheaper way to purchase. 

This is almost never the case and is strongly discouraged for reasons such as additional servicing cost, availability of a willing Audiologist to fit a device they haven’t sold, whether or not the hearing aid is the right device, warranty issues with manufacturers and so on.

Phonak Virto is actually not one hearing aid, it is the name given to the custom made devices that sit in the ear canal by Phonak. The current software on the Phonak Virto range is Marvel and it will soon be upgraded to Paradise. The software levels are as follows.

Marvel software levels:

  1. M30 – Essential
  2. M50 – Standard
  3. M70 – Advanced
  4. M90 – Premium

Paradise software levels:

  1. P30 – Essential
  2. P50 – Standard
  3. P70 – Advanced
  4. P90 – Premium

The name M90 is the Phonak Marvel software released in 2019 and the 90 is the top of the range. The Marvel software has been upgraded to Paradise software in 2020 and the top of the Paradise range is P90. 

The full range of technology levels of the Phonak Paradise is as follows:

  1. P30 – Essential
  2. P50 – Standard
  3. P70 – Advanced
  4. P90 – Premium

EarDeals has found over the past five years of business the brands that break down the least are ReSound, Phonak, Signia (formally Siemens) and Unitron. One of the key reasons we stock these brands is due to how robust they are compared to others on the market. 

How you care for your hearing aids and whether or not you keep them in a dehumidifier at night, has a large influence on the longevity of the hearing aids. Most of the largest brands have hearing aids rated at IP68 dust and water resistance. This is the highest possible ranking before a hearing aid is waterproof. However, no brand has a fully waterproof hearing aid – so IP68 is the best of the best for dust and water resistance.

Hearing aids should last you for at least five years. EarDeals has clients show us working hearing aids that are eight years old. However, the main reason clients change their hearing aids is not due to age-related performance and breaking down rather than the desire to upgrade the technology.

In the past eight years, hearing aid technology has improved well beyond most people’s expectations. For example, eight years ago we did not have rechargeable hearing aids, smartphone apps to self-adjust hearing aids or Bluetooth connected devices to take phone calls. When it comes to sound processing, noise filtering and directional focus improvements have been even greater than features such as Bluetooth capabilities and rechargeable batteries. 

A hearing aid has three basic parts: A microphone, amplifier, and speaker. The hearing aid receives sound through a microphone, which converts the sound waves to electrical signals and sends them to an amplifier. The amplifier increases the power of the signals and then sends them to the ear through a speaker.

The average cost of one digital hearing aid can range from $1,000 to $4,000. The cheapest hearing aids cost between $500 and $3,000, midrange hearing aids cost from $3,000 to $4,500. There is a large difference in pricing due to some companies offering to fit the device and others don’t. The common misconception is buying cheap online and finding an audiologist to fit the device is a cheaper way to purchase. This is almost never the case and is strongly discouraged for reasons such as additional servicing cost; availability of a willing Audiologist to fit a device they haven’t sold; is the hearing aid the right device; warranty issues with manufacturers and so on.

The Phonak P50 is the mid-tech level of the latest software available on the Phonak Paradise hearing aids released in August 2020. 

The full range of paradise technology levels are:

  1. P30 – Essential
  2. P50 – Standard
  3. P70 – Advanced
  4. P90 – Premium

Currently, the Paradise software is only available on the receiver in the canal hearing aids offered by Phonak called the Phonak Audeo range.

Phonak Australia is a segment of a global provider of hearing solutions. Through their extensive network of international subsidiaries and distributors, they are represented in over 100 countries. In Australia, Phonak Australia is whom the hearing care provides work with to support the sale of Phonak branded hearing aids.

MyPhonak is an application that can be downloaded onto your Mobile phone. The MyPhonak app can be used on smartphones with Bluetooth Low-Energy (BT-LE) capability and is compatible with iOS Version 12.0 or newer. The MyPhonak app can be used with Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 7.0 or newer.

MyPhonak provides up-to-date information regarding your hearing needs. You will find product-related information for your hearing aids and accessories, relevant articles regarding the use of your hearing aids and you can store contact information for your hearing care professional.

Most modern high-quality hearing aids have a life expectancy on average between three and seven years. However, keep in mind that two people can buy exactly the same hearing aids and have them last vastly different amounts of time based on how well they look after their devices. Hearing aids that are stored in dehumidifiers at night and are not exposed to harsh elements last longer.

BiCROS hearing aids (bilateral microphones with the contralateral routing of signal) are designed for people who have bilateral hearing loss, or hearing loss in both ears. A BiCROS system consists of a microphone that picks up sounds from the ear with little to no hearing and a receiver in the ear with better hearing.

The CROS or BICROS system is set up to allow speech and sound from the poorer ear to be picked up by a microphone and then transmitted to a hearing device worn on the better hearing ear.

Depending on the brand, it can cost anywhere between $700 and $2000. This does vary depending on new launches and the life cycle of the device. If you would like an exact price on a BICROS for a specific brand you can download our price catalogue or call one of our friendly brokers on 1300 010 064.

A Contralateral Routing of Signals (CROS) hearing aid is a type of hearing aid that is used to treat a condition in which the patient has no usable hearing in one ear and minimal hearing loss or normal hearing in the other ear. This is referred to as Single Sided Deafness.

A regular hearing aid uses a standard microphone to amplify sounds before sending them to speakers in your ear. On the other hand, digital hearing aids take sound waves that are picked up by the microphone. Digital hearing aids then translate the waves into computer code. 

Consider an analogue hearing aid to be more like a microphone and a speaker, and a digital hearing aid to be more like a computer. However, the hearing aid still takes in and puts out the sound, but in between, it can do some amazing things. It can amplify or eliminate frequencies and noise patterns and even shift sounds to more comfortable ranges.

Features of ITE (in-the-ear) hearing aids are the largest of all custom hearing aids. They are designed and sculpted to fit either half your external ear (cavum concha) or the entire external ear (cavum and cymbal concha). Extraction cords can be fitted to ITE hearing aids to help insert and remove them from the ear.

In-the-ear hearing devices are very powerful and can be suitable for profound hearing loss. The hearing aid is also helpful for someone who has limited dexterity and reduced vision. It is also suitable for people who wear glasses. Dual microphones in ITE (in-the-ear) hearing aids help to improve speech understanding in noise. All hearing aid brands have this style of hearing aid. The most popular at EarDeals are either Resound, Phonak or Signia.

Some people find custom hearing aids to be comfortable, but it will be highly dependent on the size and shape of the ear canal. Someone with an ear canal that is very small or very curvy may have more discomfort when wearing a custom hearing aid. This is because the hard shell can rub or press up against the very thin skin of the ear canal.

Unitron’s Moxi is the name of the receiver in the canal devices by Unitron. These devices currently have the latest software on them called the Discover Next. A receiver in the canal device is by far the most globally popular hearing device due to ease of fit, comfort and performance in noise.

In general, hearing aid prices start at around $1,300 for standard devices and can cost over $4,500 for the premium technology. Extra features such as Bluetooth streaming, or rechargeable batteries may also affect the final price of the hearing aids. When choosing the right hearing aid, you will need to take into account a number of considerations. You can download our free catalogue with prices of over 200 hearing aids and their features.

Phonak and Starkey have been in the hearing aid business for decades with a long list of hearing aid products. Starkey’s product line includes in-the-ear, behind-the-ear, in-the-ear-canal, and invisible hearing aids. 

In comparison, Phonak offers in-the-ear, behind-the-ear, invisible and extended-wear hearing aids. If we consider sales volumes in Australia and the number of hearing outlets that sell the two brands, Phonak is by far the most popular. Phonak is owned by a company called Sonova, which is the biggest hearing aid manufacturer worldwide.

Siemens focuses on electrification, automation and digitalisation. One of the world’s largest producers of energy-efficient, resource-saving technologies, they are a leading supplier of intelligent infrastructure for buildings, automation and digitalisation for industry, and smart mobility solutions for rail and road transport. 

Siemens sold its hearing aid division in the late 2000s and the brand has continued to grow to arguably be the second-largest manufacturer of hearing aids globally. The new brand name is Signia. Their hearing aids are available across Australia and one of EarDeals most preferred brands due to quality, style and function.

  • Signia Active
  • Styletto X
  • Styletto Connect
  • Silk X
  • Pure Charge&Go X
  • Pure 312 X
  • Pure 10 Nx
  • Pure 13 Nx
  • Motion X
  • Motion Nx
  • Insio Nx (ITE/ITC) Bluetooth
  • Insio Nx (IIC/CIC) Intuis 3
  • CROS X
  • Signia Xperience
  • Signia Nx

Signia Nx hearing aids are revolutionary hearing aids available across all performance levels: 1Nx, 2Nx, 3Nx, 5Nx and 7Nx. Nx is still available in some Signia devices however Signia, the manufacturer, has upgraded their software to Xperience.

As of 30th April 2021 the Signia Active is the latest. However, Unitron and Resound are set to release their 2021 hearing aid ranges.

1x is the lowest technology level and thus priced hearing aid offered by the second largest manufacturer of hearing aids called Signia.

Yes, you can buy a single hearing aid if you only have hearing loss in one ear. If you decide to only buy one hearing aid to reduce cost and you have hearing loss in both ears, you will receive advice that this is not good practice. Your ears and your brain work in tandem to produce and interpret sounds.

There is quite a selection of affordable hearing aids on the Australian market. It all depends on your hearing loss and what your hearing requirements and needs are. You would be better off discussing this with your hearing health provider to find a hearing aid that would be most suitable for you.

EarDeals brokers can help you for free over the phone if you call 1300 010 064. If you are seeking a reasonably priced hearing aid with great performance and features, for between $3000- $4000 a pair you can find an adequate solution for most hearing losses. 

Siemens was built on 140 years of experience. Signia was launched globally in 2016 and has already advanced to one of the top three hearing aid brands in the world. Signia brings the latest technological and audiological developments to a constantly growing and demanding market.

Signia carry quite a range of top-class hearing aids. Signia Active-Pro are the newest type of hearing aids. They are essentially earbuds that sit in your ear canal. Thanks to silicone sleeve domes, you get an instant fit. With the Bluetooth functionality, you can stream your music, TV, podcasts and you can even make and receive phone calls hands-free. Other features of this hearing aid include recharging on-the-go and Signia Assist, just to name a few. 


The new range of Signia Motion X lets you take your hearing to the next level. This range can recognise if you are moving or not, so you experience everything that goes on in your day. Some of the features of this range are Bluetooth, Recharge-on-the-go and Signia, Assist. 

Signia also offers the Styletto X range, which is highly sophisticated headwear. It is stylish, has graceful lines and offers a refined fit. Recharge-on-the-go and Signia, Assist. This SLIM-RIC combines brilliant, award-winning design and portable rechargeability with exchangeable receivers, clear sound and speech, understanding of our revolutionary Signia Xperience platform, and Bluetooth connectivity. 

The Signia Silk X range is one of the smallest hearing aids, which discreetly sit in the ear canal. The soft silicone domes ensure comfort and fit. The Signia application allows you to enjoy these hearing aids to the fullest, by audio streaming, remote control and remote support. 

The Signia Pure range is the perfect all-rounder hearing aid. These small compact hearing aids sit comfortably and discreetly behind the ear, offering a wonderful sound experience. This range also offers Bluetooth for streaming and hands-free phone calls.

The Signia application allows you to enjoy your hearing aids to the fullest. You can download this application onto your Android or Apple smartphone. This application allows you to adjust the volume on your hearing aids, stream your favourite music and more, directly into your ears. 

Another feature is the Signia Assist. This feature gives you ongoing support 24/7. Any adjustments that you need to make to your hearing aids are made through this function and the information is stored and kept in the application. By using this functionality there is no need to see your hearing health professional as the changes are kept for your next appointment.

There is quite a variety of product in the Signia and Siemens range:

Signia ActiveStyletto X, Styletto Connect, Styletto, Silk X, Silk Nx, Pure, Pure Charge & Go X, Pure Charge & Go Nx, Pure 312 X, Pure 312 Nx, Pure 10 Nx, Pure 13 Nx, Motion X, Motion Nx, Motion Charge & Go Nx, Signia Xperience, Signia Nx, Insio Nx(IIC/CIC), Insio Nx (ITE/ITC).

 Siemens sold in the late 2000s the hearing aid arm of their business. The new and now second largest manufacturer of hearing aids Sivantos renames Siemens hearing aids Signia.

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