Got a question to ask?

The EarDeals service offering is the most unique, connected and client focused in the Australian hearing industry. Every day we strive to empower the choices of our clients through collaboration and technology to ensure that the outcome reached is a life changing hearing solution.

Naturally, with our “unorthodox” clinical process you might have a few questions! We hope you do! Below is just a few to get you started. Should you have any further questions or require more information about a particular product or service, please make contact. Your questions will be regularly updated to help someone just like you in the future!

[toggles style=”minimal” accordion=”true”][toggle color=”Default” title=”Why buy online?”]

Buying or enquiring online provides you the ability to compare products, prices and styles of hearing aid devices. The process is not forced, allowing you time to make an informed decision before setting foot inside a clinic. At EarDeals there is no pressure. For more reasons why purchasing hearing devices online is a logical one click here

[/toggle][toggle color=”Default” title=”What happens in a hearing assessment?”]

A hearing assessment booked through the EarDeals website is an easy, painless and non-invasive process. The assessment is conducted by a trained clinician and takes approximately 45 minutes. The process includes a number of test types to determine your hearing thresholds. At the completion of the testing your results will be discussed and if a hearing device is a solution then the clinician will assist you with any questions, selections and fittings.

[/toggle][toggle color=”Default” title=”Can I buy a hearing aid online through EarDeals?”]

No, EarDeals is required by the manufacturers, who supply the products, to conduct a standard clinical assessment before fitting a hearing aid. If you choose a hearing aid through the EarDeals website click “book a hearing test.” This will direct you to our online booking module. You may then select a day and time. From there you’re required to have a hearing test and a face-to-face consultation with the EarDeals clinician. This process is a requirement of the hearing aid manufacturers who supply products within Australia. This consultation takes approximately 45 minutes. Clients who have already been tested by another provider in the past three months are encouraged to bring along their previous test results for greater analysis.

[/toggle][toggle color=”Default” title=”Can I use my private health insurance to buy hearing aids?”]

Yes, many private health insurance companies offer assistance for the purchase of hearing aids. Some insurance companies offer rebates on testing and adjustments. For more information about insurance click here. Please be advised that EarDeals takes no responsibility for your access to private health insurance. EarDeals will assist with any compliance deemed reasonable from your insurer. Please consider your circumstances before making a purchase decision.

[/toggle][toggle color=”Default” title=”Does EarDeals service overseas clients?”]

Unfortunately at this point in time EarDeals only supports clients who have been fitted with devices in Australia. For those clients who travel regularly to Australia we are happy to help. Please be advised that some hearing aid brands provide the ability for your clinician to make remote adjustments if you have a internet connection.

[/toggle][toggle color=”Default” title=”Can I buy device accessories and batteries on EarDeals?”]

Yes, both batteries and device accessories are considered standard online transactions and do not require a clinic visit. Should you have any questions regarding a potential purchase through EarDeals please call: 1300 010 064

[/toggle][toggle color=”Default” title=”Why is EarDeals so much cheaper?”]

Unlike many of our online competitors, EarDeals is supported by a highly advanced and revolutionary management system. Developed by a serial market disrupter, the system provides our business the ability to process, manage and communicate with our clients fluidly, and without mistake. The saving in processing time has allowed our business to refine the client flow model in audiology, allowing for greater cost reductions, increased client focused time and as a result significant cost saving that has been passed onto our clients.

[/toggle][toggle color=”Default” title=”Do you provide hearing aid trials?”]

No. However EarDeals will refund the full purchase price of the device within 30 days following the purchase of the device.

[/toggle][toggle color=”Default” title=”When do I pay for my hearing aid order?”]

You will be required to pay for the hearing test on the day of testing. For hearing aid purchases clients will be required to pay for the item on the day of fitting prior to leaving the clinic with the devices.


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